Get in Touch
We'd love to hear from you! Whether you have questions about our tools, suggestions for improvement, or need technical support, we're here to help.
Email Us
Our primary way of communication. Send us your questions, feedback, or support requests.
We typically respond within 24-48 hours
What We Can Help With
- Technical support for our tools
- Feature requests and suggestions
- Bug reports and issues
- General questions and feedback
- Partnership and collaboration inquiries
Frequently Asked Questions
Are your tools really free?
Yes! All TwigTool services are completely free to use. There are no hidden costs, subscriptions, or premium features. We believe language tools should be accessible to everyone.
Is my data safe and private?
Absolutely. We prioritize your privacy. Most of our tools process data directly in your browser, and any server processing uses encryption. We never sell or share your personal information. Read our Privacy Policy for details.
How accurate are your tools?
Our tools use advanced algorithms and are regularly updated for better accuracy. However, they're designed to assist, not replace human judgment. Always verify important content and use professional services for critical translations or documents.
Can I suggest new features?
We love hearing from our users! Feature suggestions are always welcome. Email us with your ideas, and we'll consider them for future updates.
Do you offer offline access?
Some of our tools work offline once loaded, but most require an internet connection for the initial page load and some advanced features. We're working on improving offline capabilities.
Response Times
We strive to respond to all inquiries promptly. Here's what you can expect:
- General questions: Within 24 hours
- Technical support: Within 24-48 hours
- Bug reports: Acknowledged within 24 hours, resolved based on priority
- Feature requests: Acknowledged within 48 hours, evaluated for feasibility